Shipping Policy
Shipping
How long is the shipping time?
-
Shipping times vary by location
location
Estimated shipping time
USA
7-10 working days About
$15
Canada, Europe
10-12 working days
About $20
Australia, New Zealand, United Kingdom
8-12 working days
About $20
Central and South America
12-20 working days
About $30
Asia
12-15 working days
About $15
Africa
15-30 working days
About $30
- Every order comes with a tracking number and insurance.
I just placed an order, when will it be shipped?
Please allow 1-3 business days for processing and production time for your order to ship.
How to deliver?
We work with merchants and artisans worldwide to bring you the best prices.
This means your order can be shipped from warehouses in the United States, Europe, and Asia.
Our global suppliers provide tracking numbers and offer a 100% satisfaction guarantee.
We work with merchants and artisans worldwide to bring you the best prices.
This means your order can be shipped from warehouses in the United States, Europe, and Asia.
Our global suppliers provide tracking numbers and offer a 100% satisfaction guarantee.
Will I receive a tracking number?
We provide tracking service for every order. The product can be tracked once it is shipped. Each product may be shipped from different distribution centers around the world.
I entered the wrong address!
If you misspelled or the auto-filled address is incorrect, please reply to your order confirmation email with the correct information. Please email us immediately to let us know. If the address is incorrect, we will correct it within 24 hours.
My item arrived damaged
We do provide extra padding for each item. However, our customers report that approximately one in a thousand products arrive damaged due to poor mailing service.
If this happens to you, please contact us and provide the following information:
- Your order number. -
Pictures of the damaged product.
Once received, we will be happy to send another one free of charge.
We provide tracking service for every order. The product can be tracked once it is shipped. Each product may be shipped from different distribution centers around the world.
I entered the wrong address!
If you misspelled or the auto-filled address is incorrect, please reply to your order confirmation email with the correct information. Please email us immediately to let us know. If the address is incorrect, we will correct it within 24 hours.
My item arrived damaged
We do provide extra padding for each item. However, our customers report that approximately one in a thousand products arrive damaged due to poor mailing service.
If this happens to you, please contact us and provide the following information:
- Your order number. -
Pictures of the damaged product.
Once received, we will be happy to send another one free of charge.
Can I cancel my order?
Yes. Cancellations must be made within 24 hours of order placement. Please email us within 24 hours to let us know the reason for your cancellation.
All refunds will be processed within 24-48 hours and the funds will be transferred to the customer's bank account.
Yes. Cancellations must be made within 24 hours of order placement. Please email us within 24 hours to let us know the reason for your cancellation.
All refunds will be processed within 24-48 hours and the funds will be transferred to the customer's bank account.
How do I complete the checkout process?
Once you've added your items to your cart, simply click the "Checkout" button on your shopping bag page and we'll guide you through the checkout process.
What payment methods do you accept?
We accept credit cards, debit cards, PayPal and bank transfer (via PayPal).
Is my personal information safe?
For more information on how we protect and use your information, please see our Privacy Policy.
Once you've added your items to your cart, simply click the "Checkout" button on your shopping bag page and we'll guide you through the checkout process.
What payment methods do you accept?
We accept credit cards, debit cards, PayPal and bank transfer (via PayPal).
Is my personal information safe?
For more information on how we protect and use your information, please see our Privacy Policy.